Effective as of October 3, 2022
Last Updated October 15, 2026
This Privacy Policy is designed to assist you in understanding how Furnished Finder, LLC doing business as Furnished Finder (“Furnished Finder,” “we,” “our,” or “us”) collects, uses, shares, and safeguards your information. This Privacy Policy applies to individuals who access this website, related websites including www.furnishedfinder.com, www.travelnursehousing.com (opens in a new tab) and www.keycheck.com (opens in a new tab), our platform, or our mobile application (collectively, “Site”) and any of our online and, where required, offline services, including in email, text or other electronic messages between you and us (collectively, “Services”).
We may update this Privacy Policy periodically. If we do, we will post an amended version on this webpage with a new “last updated” date. If we make material changes, we will provide you with additional notice, such as adding a statement on the homepage of this Site or sending you a notification. Please review this Privacy Policy periodically.
For more information as to our use of cookies and other tracking technologies, please see our Cookie Policy (opens in a new tab).
This Privacy Policy covers the following topics:
Personal Data We Collect
How We Use Your Personal Data
How We Share Your Personal Data
Universal Opt-Out Mechanisms
Security
Third-Party Links
Children’s Privacy
Your State Privacy Rights and Additional Disclosures
Notice to California Residents
Biometric Data
Geographic Scope and User Eligibility
Accessibility
How to Contact Us
We collect personal data from you through your use of the Site and Services. Personal data is information that is linked or reasonably linkable to an identified or identifiable individual. We collect the following types of personal data:
Depending on how you interact with our Site and Services, we will collect the following personal data that you voluntarily provide to us for the following purposes:
Create an Account. To create an account, you will provide us with your name, telephone number, and email address. You may also need to provide your date of birth and physical address. You will create a password for future login purposes. You may also choose to provide your occupation, industry, photographs, or other personal information as a part of your owner account.
List a Property or Submit Inquiry. To list a property or submit an inquiry, you will provide us with your name, email address, telephone number, and the city and state of your property location.
Identity Verification Information. We may collect identification documents, photographs, and, where applicable, biometric identifiers or biometric information (such as facial recognition data) for purposes of identity verification, fraud prevention, and platform security. Such information may be collected directly by us or through third-party service providers. Where required by applicable law, we will obtain your consent prior to collecting or processing biometric identifiers or biometric information. Please see the “Biometric Data” section below for more information.
Housing Request or Contact Us. To submit a housing request or to contact us, you will provide us with your name, email address, telephone number, and any other information you choose to provide.
Application or Payment. If you are a renter submitting a tenant screening application, then you will provide your name, email address, physical address, phone number, Social Security number, and date of birth in the application. If you are a renter making rent payments to a landlord via any of our internal or third party payment processing partners (including Baselane, Stripe or others), then you will provide your name, email address and financial information in order to make payment. If you are a landlord purchasing a liability waiver, you will provide the name of the tenant associated with such waiver.
Submit Blog Post. To submit details for a blog post, you will provide us with your name, email address, telephone number, and any information you provide in your blog post.
Housing and Budget Stats. To view housing and budgetary statistics, you will provide a city and state. If you are accessing specific geographic area insights, you will create an account and provide the information noted in the “Create an Account” bullet point above.
Download Ebook or Safety Guide. To download our Ebook or safety guide, you will provide us with your name and email address.
Submit Your Story. To submit your story, you will provide us with your name and you may provide us with a photograph or message.
Customer Service Calls. If you call us, we or our third-party service providers may record, transcribe, and analyze the phone call for quality assurance, training, fraud prevention and support purposes.
Chat. If you use our chat feature, you will provide your name, email address, and any other information you choose to provide in your message. Our chat feature is provided by our third-party vendor. Through our third-party vendor, we may collect, record, and store the information you provide in the chat.
Surveys. If you respond to surveys from us, you will provide us with your name and you may provide us with other information as part of the survey and for our research purposes.
Submit a Request. If you submit a support request, you will provide us with your email address and any other information you choose to provide, including information within any attachment provided.
We automatically collect certain personal data through your use of our Site and our use of cookies and other tracking technologies, such as the following:
Usage Information. For example, the pages on the Site you access, the frequency of access, and what you click on while on the Site.
Device Information. For example, hardware model, operating system, application version number, and browser.
Mobile Device Information. Aggregated information about whether the Site is accessed via a mobile device or tablet, the device type, and the carrier.
Location Information. Location information from Site visitors on a city-regional basis.
We may also collect interaction data such as clicks, scrolling activity, page navigation, keystrokes, and other engagement data through session replay or similar technologies to better understand user behavior and improve our Services. We may use third-party providers and dialing technologies to facilitate outbound and inbound communications.
For more information on our cookie usage, see our Cookie Policy (opens in a new tab).
In some cases, we may receive personal data about you from other sources. This includes government entities, security and identity providers, advertising networks, operating systems and platforms, mailing list providers, social networks, public records, data analytics providers, and advertising and marketing partners.
In addition to the purposes stated above, we may use all the personal data we collect in accordance with applicable law to:
Maintain and improve our Site and Services;
Facilitate communications, inquiries, and transactions between users of the Site;
Verify identity, perform background or identity checks, prevent fraud, and maintain the safety and integrity of the Site;
Contact you about goods and services that may be of interest to you;
Contact you via telephone calls, text messages, or similar communications, including through the use of manual dialing, power dialers, and, where permitted by applicable law, automated dialing technologies, prerecorded messages, or artificial voice messages;
Text you regarding any new leads, messages, booking requests, or reminders related to your listings;
Facilitate payment processing, damage protection programs, claims handling, and related financial or transactional services;
De-identify your data to NIST IR 8053 or format-preserving encryption standards and utilize that de-identified information to improve our Site and Services including utilizing de-identified data to train our Artificial Intelligence models;
Protect the security and integrity of our Site and Services;
Investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or violations of our Terms of Use (opens in a new tab), and to otherwise fulfill our legal obligations;
Monitor compliance with and enforce this Privacy Policy and any applicable agreements and policies;
Defend our legal rights and the rights of others;
Fulfill any other purposes for which you provide it;
For any purpose that is reasonably necessary to or compatible with the original purpose for which we collected the personal data as disclosed to you; and
Comply with applicable law.
We may share the personal data that we collect about you in the following ways:
Between users of the Site as necessary to facilitate rental inquiries, communications, and transactions, including sharing information between property owners and travelers;
Without restriction for aggregated information that does not identify an individual;
With subsidiaries, affiliates, and vendors who perform data or Site-related support and services on our behalf (e.g., email, hosting, maintenance, backup, analysis, etc.);
With service providers and contractors who process data on our behalf to support our business operations;
With payment processors, insurance providers, claims administrators, and similar partners in connection with payments, damage protection programs, or claims processing;
To the extent that we are required to do so by law;
With vendors to prepare, deploy, and analyze advertising content;
With vendors to provide SMS messaging services, provided that, we do not sell or share your telephone number with vendors for their own marketing purposes;
In connection with any legal proceedings or prospective legal proceedings;
To establish, exercise, or defend our or a third party’s legal rights, including providing information to others for the purposes of fraud prevention;
With any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal data where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal data;
With any other person or entity as part of any business or asset sale, equity transaction, merger, acquisition, bankruptcy, liquidation, or similar proceeding, or in preparation for any of these events;
With any other person or entity where you consent to the disclosure; and
For any other purpose disclosed by us when you provide the personal data or for any other purpose we deem necessary, including to protect the health or safety of others.
Furnished Finder acts solely as a platform that facilitates interactions between users and does not control or direct how users use personal data once shared. Users are solely responsible for their own compliance with applicable privacy and data protection laws. Furnished Finder is not responsible for the use, storage, or handling of personal data by other users of the Site once such information has been shared with them.
For more information on how we sell personal data with third parties, see our “Your State Privacy Rights and Additional Disclosures” section below.
The Site recognizes the Global Privacy Control (“GPC”) signal. If you are using a browser setting or plug-in that sends an opt-out preference signal to each website you visit, we will treat that as a valid request to opt out. To download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs (opens in a new tab). If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.
Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, the Site does not currently interpret, respond to or alter its practices when it receives “Do Not Track” signals.
We maintain commercially reasonable security measures to protect the personal data we collect and store from loss, misuse, destruction, or unauthorized access. However, no security measure or modality of data transmission over the Internet is 100% secure. Although we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. We are not responsible for circumvention of any privacy settings or security measures contained on our Site or in our Services. To the fullest extent permitted by law, Furnished Finder disclaims liability for unauthorized access, disclosure, alteration, or loss of personal data except to the extent required by applicable law.
We retain your personal data for as long as necessary to fulfill the purposes for which we collect it, such as to provide you with the service you have requested, and for the purpose of satisfying any legal, accounting, contractual, or reporting requirements that apply to us.
The Site may contain links that will let you leave the Site and access another website. Linked websites are not under our control. We accept no responsibility or liability for these other websites.
The Site and Services are not intended for children under 13 years of age. We do not knowingly collect, use, or disclose personal data from children under 13.
Depending on the state in which you reside, you may have certain privacy rights regarding your personal data. For example, California, Colorado, Connecticut, Delaware, Minnesota, New Jersey, Oregon, Texas, and other states have passed privacy laws. If you are a California resident, please see our “Notice to California Residents” section below. For other state residents, your privacy rights may include (if applicable):
The right to confirm whether or not we are processing your personal data and to access such personal data and the categories of personal data we are processing or have processed;
The right to obtain a copy of your personal data that we collected from and/or about you in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another controller without hindrance, where the processing is carried out by automated means;
The right to obtain a list of third parties to which we have disclosed personal data or, depending on the jurisdiction, if we do not maintain this in a format specific to you, a list of third parties to which we have disclosed any consumer’s personal data or categories of third parties;
The right to delete personal data that we collected from and/or about you, subject to certain exceptions;
The right to correct inaccurate personal data that we maintain about you, subject to certain exceptions;
The right, if applicable, to opt out of the processing of your personal data for purposes of (1) targeted advertising; (2) the “sale” of your personal data (as that term is defined by applicable law); and (3) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you;
If your personal data is profiled in furtherance of decisions that produce legal or similarly significant effects concerning you, you have the right to question the result of the profiling, to be informed of the reason that the profiling resulted in the decision, and, if feasible, to be informed of what actions you might have taken to secure a different decision (and the actions that you might take to secure a different decision in the future). If applicable, you also have the right to review the personal data used in the profiling and, if the decision is determined to have been based upon inaccurate personal data, the right to have the data corrected and the profiling decision reevaluated based upon the corrected data;
If we are required by applicable law to obtain your consent to process sensitive personal data, the right to withdraw your consent; and
The right not to receive discriminatory treatment by us for the exercise of your privacy rights.
We use cookies and other tracking technologies to display advertisements about our products to you on nonaffiliated websites, applications, and online services. This is “targeted advertising” under applicable privacy laws. When we engage in those activities, we sell personal data (i.e., information from cookies) to third-party advertisers and analytics companies. We do not use personal data for profiling in furtherance of decisions that produce legal or similarly significant effects concerning individuals.
To exercise your rights, please submit a request through our interactive webform (opens in a new tab) or by contacting us at Privacy@furnishedfinder.com (opens in a new tab). If you would like to opt out of targeted advertising, you may alter your cookie preferences here(opens in new tab). If legally required, we will comply with your request upon verification of your identity and, to the extent applicable, the identity of the individual on whose behalf you are making such request. To do so, we will ask you to verify data points based on information we have in our records. If you are submitting a request on behalf of another individual, please use the same contact methods described above. If we refuse to take action regarding your request, you may appeal our decision through our interactive webform (opens in a new tab) or by contacting us at Privacy@furnishedfinder.com (opens in a new tab).
We may collect, use, or sell your personal data for the purpose of training large language models.
The California Consumer Privacy Act, as amended by the California Privacy Rights Act of 2020 (“CCPA”), requires that we provide California residents with a privacy policy that contains a comprehensive description of our online and offline practices regarding the collection, use, disclosure, sale, sharing, and retention of personal information and of the rights of California residents regarding their personal information. This section of the Privacy Policy is intended solely for, and is applicable only as to, California residents. If you are not a California resident, this section does not apply to you and you should not rely on it.
The CCPA defines “personal information” to mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California resident or household. Personal information does not include publicly available, deidentified or aggregated information or lawfully obtained, truthful information that is a matter of public concern. For purposes of this “Notice to California Residents” section we will refer to this information as “Personal Information.”
We currently collect and, in the 12 months prior to the Last Updated date of this Privacy Policy, have collected the following categories of Personal Information:
Identifiers (name, postal address, online identifier, Internet Protocol address, email address, driver’s license number, passport number, or other state identification card number)
Unique personal identifiers (device identifier; cookies, beacons, pixel tags, mobile ad identifiers, or other similar technology; customer number, unique pseudonym or user alias; telephone numbers, or other forms of persistent or probabilistic identifiers that can be used to identify a particular consumer or device)
Personal information described in California’s Customer Records statute (California Civil Code § 1798.80(e)) (credit card number, debit card number, and telephone number as well as the categories listed in “Identifiers” category above)
Characteristics of protected classifications under California or federal law (age (40 and older))
Commercial information (records of personal property, products or services purchased, obtained or considered; other purchasing or consuming histories or tendencies; or other commercial information)
Internet or other electronic network activity information (browsing history; search history; and information regarding consumer’s interaction with website, application or advertisement)
Geolocation data
Audio information
Biometric information (imagery of face, from which an identifier template, such as a faceprint, can be extracted)
We collect Personal Information directly from California residents and from advertising networks, internet service providers, data analytics providers, government entities, operating systems and platforms, social networks, security and identity providers, mailing list providers, public records, and advertising and marketing partners. We do not collect all categories of Personal Information from each source.
In addition to the purposes stated above in the section “How We Use Your Personal Data” we currently collect and have collected the above categories of Personal Information for the following business or commercial purposes:
Auditing related to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance with this specification and other standards
Helping to ensure security and integrity to the extent the use of your Personal Information is reasonably necessary and proportionate for these purposes
Performing services, including maintaining or servicing accounts, providing customer service, verifying customer information
Undertaking internal research for technological development and demonstration
Undertaking activities to verify or maintain the quality or safety of a service or enhance the service
Advancing our commercial or economic interests, such as by inducing another person to buy, rent, lease, join, subscribe to, provide, or exchange products, goods, property, information, or services, or enabling or effecting, directly or indirectly, a commercial transaction
The following table identifies the categories of Personal Information that we sold or shared to third parties in the 12 months preceding the Last Updated date of this Privacy Policy and, for each category, the categories of third parties to whom we sold or shared Personal Information:
Category of Personal Information | Categories of Recipients |
Identifiers (name, postal address, email address) | Data storage provider; marketing service provider; landlords; chat provider; customer support provider |
Personal information described in California’s Customer Records statute (California Civil Code § 1798.80(e)) (telephone number) | Data storage provider; call recording provider; chat provider; customer support provider |
Personal information described in California’s Customer Records statute (California Civil Code § 1798.80(e)) (credit card number, debit card number) | Payment processors |
Unique personal identifiers (device identifier; cookies, beacons, pixel tags, mobile ad identifiers, or other similar technology; customer number, unique pseudonym or user alias; telephone numbers, or other forms of persistent or probabilistic identifiers that can be used to identify a particular consumer or device) | Data storage provider |
Commercial information (records of personal property, products or services purchased, obtained or considered; other purchasing or consuming histories or tendencies; or other commercial information) | Data storage provider; marketing service provider; customer support provider |
Audio information | Call recording provider; customer support provider |
We sold or shared Personal Information for the following business or commercial purposes:
Performing services, including maintaining or servicing accounts, providing customer service, verifying customer information
Advancing our commercial or economic interests
We disclosed all of the categories of Personal Information identified in the “Notice at Collection of Personal Information” above to service providers or contractors for a business purpose in the 12 months preceding the Last Updated date of the Privacy Policy.
We disclosed Personal Information for the following business or commercial purposes:
Helping to ensure security and integrity to the extent the use of your Personal Information is reasonably necessary and proportionate for these purposes
Performing services, including maintaining or servicing accounts, providing customer service, verifying customer information
Undertaking activities to verify or maintain the quality or safety of a service or enhance the service
Advancing our commercial or economic interests, such as by inducing another person to buy, rent, lease, join, subscribe to, provide, or exchange products, goods, property, information, or services, or enabling or effecting, directly or indirectly, a commercial transaction
We do not knowingly collect, sell, or share the Personal Information of consumers under 16 years of age. We do not use Sensitive Personal Information for purposes other than those allowed by the CCPA and its regulations.
For an explanation of how long we retain Personal Information, please see the “Data Retention” section above.
If you are a California resident, you have the following rights with respect to your Personal Information:
The right to know what Personal Information we have collected about you, including the categories of Personal Information, the categories of sources from which we collected Personal Information, the business or commercial purpose for collecting, selling or sharing Personal Information (if applicable), the categories of third parties to whom we disclose Personal Information (if applicable), and the specific pieces of Personal Information we collected about you;
The right to delete Personal Information that we collected from you, subject to certain exceptions;
The right to correct inaccurate Personal Information that we maintain about you;
If we sell or share Personal Information, the right to opt out of the sale or sharing;
If we use or disclose sensitive Personal Information for purposes other than those allowed by the CCPA and its regulations, the right to limit our use or disclosure; and
The right not to be retaliated against for exercising privacy rights the CCPA confers.
You may submit a request to know, delete, and/or correct through our interactive webform (opens in a new tab) or by emailing us at Privacy@furnishedfinder.com (opens in a new tab).
If you are submitting a request on behalf of a California resident, please submit the request through one of the designated methods discussed above. After submitting the request, we will require additional information to verify your authority to act on behalf of the California resident.
Our Process for Verifying a Request to Know, Delete, and/or Correct
We will comply with your request upon verification of your identity and, to the extent applicable, the identity of the California resident on whose behalf you are making such request.
We will verify your identity either to a “reasonable degree of certainty” or a “reasonably high degree of certainty” depending on the sensitivity of the Personal Information and the risk of harm to you by unauthorized disclosure, deletion, or correction as applicable. To do so, we will ask you to verify data points based on information we have in our records concerning you.
If you are a California resident, you have the right to direct us to stop selling or sharing your Personal Information.
You may submit a request to opt out of sales or sharing by filling out the webform (opens in a new tab). To opt out of sales or sharing through our use of cookies and other tracking technologies, you may change your cookie preferences. Please see the “Universal Opt-Out Mechanisms” section above for more information.
If you are a California resident and have an established business relationship with us, you may request that we do not disclose your personal information to third parties for the third parties’ own direct marketing purposes (as those terms are defined in California Civil Code § 1798.83). You may submit such a request (opens in a new tab).
We collect data from individuals that may be considered a “biometric identifier,” “biometric information,” and/or “biometric data” under applicable privacy laws. The above terms are defined by applicable privacy laws and can vary depending on which law applies to you. However, “biometric identifier” is typically defined as a retina or iris scan, fingerprint, voiceprint, scan of hand or face geometry, or other unique biological, physical, or behavioral patterns or characteristics. “Biometric information” typically means any information (regardless of how it is captured, converted, stored, or shared) based on an individual’s biometric identifier used to identify an individual. “Biometric data” typically means one or more biometric identifiers that are used or intended to be used for identification purposes, either alone or when combined with other personal data. For purposes of this Privacy Policy, we will collectively refer to this information as “Biometric Information.”
We use computers, laptops, smartphones, and tablets (collectively, “Devices”) that use biometric authentication technology for identity verification and general security purposes.
When you use these Devices, we, our vendors, and/or the licensor(s) of the biometric authentication technology collect, use, and store your Biometric Information, such as a scan of your face, to verify your identity.
We will disclose your Biometric Information to our identity verification vendor to help verify your identity. We, our vendors, and/or the licensor of the biometric authentication technology will not disclose, redisclose, or otherwise disseminate your Biometric Information unless permitted by law.
We, our vendors, and/or the licensor of the biometric authentication technology will not sell, lease, trade, or otherwise profit from your Biometric Information; however, our vendors and/or the licensor of the biometric authentication technology may be paid for products or services used by us that use such Biometric Information.
Biometric Information will be stored, transmitted, and protected using a reasonable standard of care for our industry, in a manner that is the same as or more protective than the manner in which we store, transmit, and protect other confidential and sensitive information in our possession.
We will retain your Biometric Information only until, and will direct our vendors which use the biometric authentication technology and the licensor of the biometric authentication technology to permanently destroy such information when, the first of the following occurs:
The date upon which the initial purpose for collecting or obtaining such Biometric Information has been satisfied;
Twenty-four (24) months after your last interaction with us; or
The earliest reasonably feasible date, and no more than forty-five (45) days after we determine that storage of such Biometric Information is no longer necessary, adequate, or relevant to the express processing purpose identified by an annual review conducted by us. We may extend this forty-five (45) day period by up to an additional forty-five (45) days if reasonably necessary.
In the event of a data security incident that may compromise the security of Biometric Information, we will promptly investigate the incident and take appropriate measures to mitigate any potential harm. We will notify affected individuals in accordance with applicable law.
Our Site and Services are designed for and intended to be used exclusively by individuals located within the United States of America. We do not offer our services or knowingly collect personal data from individuals outside of the United States. If you access our Site or use our Services from outside the United States, you do so at your own initiative and are responsible for compliance with local laws, if applicable.
We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you wish to access this Privacy Policy in an alternative format, please contact us as described below.
To contact us for questions or concerns about our privacy policies or practices please email us at Privacy@furnishedfinder.com (opens in a new tab) or write to us at:
Furnished Finder
Privacy Department
PO Box 30374
Austin, Texas 78755