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The owner (in California) is beyond helpful and responsive! The local property management company, however, is not. Example: the code on the door not working on move-in day so I couldnt get in, not being able to reach anybody for immediate help, absolutely shady area of PHX, homeless people sleeping in the back parking areas, sewage problems (sewage coming up from the bath tub drain- imagine how great that was to come home to), being told by management to go through the online rental portal for emergency requests instead of calling owner directly (try to remember that when youre cleaning up sewage), thin walls, loud neighbors, getting deposit refund back late (said I didnt give move-out notice, which I did in writing), I didnt feel safe a lot of the time leaving for work in the dark or in the area in general. Again, nothing but great things about the owner. The management company leaves a lot to be desired and was very difficult to communicate with.