2BR/2BA Townhome,Garage CDA. Silverwood, Hayden Lake

Over-charged for Cleanenly Stay

I would not rent from this host again. I stayed here 2 full months. At checkout, I was charged $225 in additional “cleaning” fees. Cleaning was explicitly stated in writing to be included, reserved for actual damages, broken or missing items, or extraordinary cleaning. I have video documentation showing: • Clean refrigerator and oven, Clean countertops and bathrooms, Floors swept, Trash removed, Beds stripped, Outdoor area tidy The justification included 55–60 lbs of laundry (which is not representative) and claims of 10–16 hours of cleaning. The time log provided (Clockify) was not tied to the unit address. The scale of cleaning claimed is not consistent with the condition of the unit at departure. After multiple exchanges and documentation provided, $150 was ultimately refunded, leaving $75 retained. I accepted this to close the matter, but the process was unnecessarily adversarial and poorly documented. If you rent here, I recommend documenting at both check-in and check-out.