Furnished Finder’s Listing Performance Panel (opens in new tab) gives landlords the ability to gain valuable insights into the metrics associated with their property listing. This dashboard, updated every morning, provides data for things such as listing views, housing requests, etc. Let’s take a moment to review some of the most frequently asked questions about this new landlord resource.
Q&A Recap
1. Where can I see my housing requests in more detail?
The Listing Performance Panel is going to give you the number of both matched and unmatched housing requests your listing has received since January 1, 2022, but you can view the details of all active leads under “Tenant leads” or click here.
2. What do I do with housing requests? What is the difference between matched and unmatched?
Housing requests help you identify potential tenants:
Direct Booking Requests – Travelers with the highest interest in booking with you. They have reached out to your property specifically.
General Housing Requests – These requests come from housing requests (opens in new tab) submitted by travelers. You have everything this traveler is looking for, however this request may go to multiple property owners.
Unmatched Requests – These also also come from housing requests submitted by travelers. You may be able to meet this traveler's needs, however you need to assess the compatibility. This request is sent to multiple property owners.
Learn more about the types of tenant leads here (opens in new tab).
3. I just listed my property on Furnished Finder. How do I already have so many housing requests?
Our system continuously matches listings with active housing requests, to help travelers find the perfect place to stay, and to give landlords potential tenant matches and insights into tenant demand. If a housing request has not expired, and has not been cancelled by the traveler, you may see it in your dashboard and you should evaluate if it is a fit for your property as soon as possible. Even if a lead isn’t a match, it may give you valuable insight as to what travelers in your area are looking for.
Are many housing requests coming in for travelers that have a pet? You may want to consider being pet-friendly if you aren’t already. Are many housing requests coming in that are below the price of your property? It may be time to asses your rental price and/or any applicable fees you charge tenants.
4. Do housing requests remain in my Landlord Dashboard indefinitely? What happens to old ones?
Travelers are often looking for housing quickly, and once they have secured a furnished rental, they can delete their request for housing. This removes the tenant lead from the Landlord Dashboard to ensure the traveler does not get messages that are irrelevant. It’s important to be responsive to leads quickly, and to provide a thorough message about your property to any tenant leads. Make sure that your notifications are turned on!
5. Who manages housing requests?
Travelers control their housing requests and can cancel them once they find a rental. Landlords can also remove requests, booking requests, and messages from their dashboard.
6. Should the number of housing requests I see on my Listing Performance Panel match the number in my Landlord Dashboard?
For many landlords, the number of housing requests (both matched and unmatched) you see in your Listing Performance Panel and the number you see in your Tenant Leads area will be different. The Listing Performance Panel is going to show you your cumulative number of housing request leads. In your tenant leads section, you will see active tenant leads.
Once a traveler has found housing, they have the ability to cancel their housing request, or suspend further inquiries. When this happens, it is removed from your active tenant leads section. Additionally, once a traveler’s housing request dates expire, we remove the lead to ensure privacy and accuracy of our travelers.
But don’t worry! The number of housing requests you see totaled on your Listing Performance Panel is an accurate and reliable number of leads your listing has received since January 1, 2022. If you joined Furnished Finder after January 1, 2022, the number seen will be your total since joining.
7. Why don’t the number of direct messages on my Listing Performance Panel match the number in my messages inbox?
The Listing Performance Panel shows you the number of direct messages sent to you by tenants from your property details page since January 1, 2022. This number is not your total number of back and forth messages with tenants.
8. Why are you only including housing requests from January 2022?
Furnished Finder began tracking housing requests in detail from this date.
Key Takeaways:
The Listing Performance Panel (opens in new tab) is a unique tool developed to give you an insightful view of your property listing’s performance. Check in with your dashboard frequently to see how many leads you have received, how many travelers have expressed interest in your listing in other ways, like saves, or phone number reveals.
Also, be sure to use the tools at the bottom of the Panel to learn about steps to optimize your listing and improve your rental business’ performance.
Watch a walkthrough of the new features HERE (opens in new tab)!